Find out more about the QSTAC and our team, along with a repository of our latest documentation and support articles.
QSTAC was never meant to be an enterprise platform.
It was invented by our CEO, Ben Brennan, to perform a simple function that no other IT tool offered: a way to measure the employee experience with IT in an accurate, reliable way.
When word got out about the IT transformations that resulted from implementing the QSTAC method, demand started building for an enterprise app that would empower any IT team with the data, insights and understanding to transform both their IT experience and how the company views and respects IT as a whole.
Today, QSTAC is available to any IT team who is ready to stop talking about “world class experience”, and start providing it in a way their end users rave about. And because legendary employee experience also depends on HR, Recruiting, Finance, even the Legal team to work in concert, QSTAC can transform the employee experience for those teams too.
We're beyond proud that no company that has used QSTAC has ever “churned”, or stopped using it.
We hope you’ll give it a try and experience it for yourself.
The employees you support deserve it!
July 15, 2021
In part two of this two-part series, an experienced IT analyst and former licensed therapist describes the key ingredients IT service and support pros need to have a strong relationship with their clients. He gives suggestions for how to implement them in practice, as well.
July 1, 2021
It’s important for IT service and support pros to know they are in a relationship with their client, and that often misunderstandings will arise. Here, Ben Brennan lists the five “love languages” of clients, and reminds us to be human-centered in our approach.
June 15, 2021
The following is my answer to the dozens of IT leaders who have asked “what’s the best challenge question to ask before performing a password reset?”
Feb 4 2021
No one has ever said, “Oh my God, you know what I love about my company... talking to IT.” Seriously, why is that a joke? The problem is, IT measures themselves internally: How many tickets did we create, and how fast did we close those tickets? But look where that got us. To get back on top, we need to throw everything that we have done before out the window and start over new.
December 21, 2020
Like flat earthers, many IT professionals are well-intentioned, and completely confident in what they think they know about IT, yet their core assumptions about IT service are not fact-based.
October 2, 2020
Too often, IT improvement initiatives derail because they end up being incremental, have unclear objectives, or are using the wrong metrics. Here’s a case for a “go big or go home” philosophy to continually improving the IT experience for your company.
May 27, 2020
As IT professionals, we love talking about team culture, and for good reason. If your team spends their day fixing problems for a living, a great team culture can make all the difference. But what about the culture of our industry as a whole?
March 19, 2020
It’s a new year. It’s a new decade. It’s a new industry. When people change, as our end users have, we have to evolve as well.
February 4, 2020
A few months ago, I held the last all hands meeting I would ever host as Senior Director of IT at Verizon Media. In this last global team meeting, I was thrilled to announce that, after four years chasing the audacious goal of providing the best IT customer experience in the entire industry, they had somehow achieved it, and according to the most vicious and accurate metrics available. My new year’s resolution is to empower as many teams as possible to get that same experience of achieving their most audacious goals.