DO EMPLOYEES

LOVE

YOUR

IT TEAM?

Do Employees LOVE Your IT Team?

In two weeks QSTAC measures, explains, and tells you how to improve your IT Experience

  • Psychologically engineered, anonymous, thirty second survey each quarter
  • Accurate 360° picture of the human experience your team delivers
  • Custom Strategy to improve the IT experience

THE GROWING QSTAC COMMUNITY

THE PROBLEM

The experience of interacting with IT can be frustrating

What employees WANT

empathetic tech consultants
clear communicators with seamless resolutions
partners in the business

What employees GET

efficiency driven interactions
counter-intuitive processes and solutions
a necessary evil

SCHEDULE DEMO

Instant, at-a-glance visibility into your entire organization, no matter who or how many people you support

CSI IN A BOX

Our DIY Option,
Just the Data Please!

____________________
  • Custom Branded Survey
  • 360° Experience Score
  • Industry Benchmarking
  • Actionable Feedback
  • Quarterly "Pulse" Surveys

FOR ENTERPRISE

Transform IT's Culture and Reputation at Your Company

____________________
  • All CSI IN A BOX Features
  • Sentiment Analysis
  • In-Depth Actionable Insights
  • Strategy Consulting
  • Custom Reporting
  • Custom Tailored Improvement Plan

FOR MSPs

Differentiate your experience from competitors

____________________
  • All CSI IN A BOX Features
  • All ENTERPRISE Features
  • Customized QBR slides for each customer
  • Customer Health Score
  • Easy XLAs for experience level agreements
  • Onboarding Assment for new customers

"My only regret as CIO of Box was that we didn't start using QSTAC a year earlier to track and measure our progress."

Ben Haines
Former CIO Pabst, Box, Yahoo, Verizon Media

"There really isn't a great way for IT to measure and improve support services based on customer-centeric metrics today...

QSTAC is essentially automated continual service improvement, like CSI in a box that actually works."

Jeff Rumberg
CEO & Managing Partner, MetricNet & DeepCoding AI
Top 25 Thought Leader 2020, HDI
Headshot of Jeff Rumberg
Headshot of Svein Hagen

"I had a gut feeling there were gaps in our service delivery, but didn't know exactly what they were or how to fix them...
After 10 minutes diving into our QSTAC readout, I understood our customer's experience with IT better than I ever had before"

Svein Hagen
Tech Support Lead, ACV Auctions

READY TO TAKE ACTION?

Schedule a demo to see if QSTAC is right for your team

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